Financial Account Specialist

The Stark Agency was recognized as a Best Place to Work by ACA International and the Best Companies Group in each of the last five years, including being named the BEST in 2023. We're excited to show you first-hand what makes our team so special!

We're seeking a full-time Financial Account Specialist to join our award-winning team. If you are a problem-solver, a people person, and love to help others, this is the position for you.

We are proud to offer:

• Flexible scheduling

• Work fully-remote, on-site in our Madison office, or a hybrid of the two at your preference

• A supportive, inclusive, team-first work environment

• Thorough training and support to allow you to feel comfortable and confident at work

• Skill development and career advancement opportunities

Position Overview:

The Financial Account Specialist works on behalf of our credit union, bank and financial services clients. They help consumers by using empathy to understand the consumer's situation and creative problem-solving skills to find a solution to meet the consumer's needs. We believe that every communication with a customer is a chance to help improve real peoples' financial situations and an opportunity to change the way collection agencies are viewed. We are here to make a difference!

Position Responsibilities:
- Communicate effectively using text messaging, email, phone conversation, and web chat
- Identify the root cause of borrowers' challenges and proactively identify possible solutions
- Clearly document all interactions and conversations
- Facilitate payment processing

- Closely adhere to company policies, procedures and compliance requirements

Qualifications/Requirements:
- Excellent written and verbal communication skills
- Proficient keyboard skills and the ability to navigate multiple computer programs simultaneously
- Excellent time management skills to handle multiple tasks efficiently
- Strong problem-solving skills
- Outgoing personality that demonstrates a positive, friendly approach to communication
- Ability to learn applicable rules/regulations and strictly follow company procedures
- Ability to work both independently and alongside teammates to achieve group goals.
- Multilingual skills preferred

- Previous experience working for bank, credit union or other financial institution preferred

Job Type: Full-time

Pay: $22.00 - $23.00 per hour, uncapped monthly performance bonuses

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Flexible schedule

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Paid training

• Vision insurance

• Work from home