Webinars

Nate Kalnins, The Stark Agency

3/25/2025

Technology isn’t just evolving—it’s doing so at an exponential rate. In today’s environment, standing still is the fastest way to fall behind.

This session dives into how the speed of technological advancement is affecting financial services and collections, and why traditional decision-making/change management processes must evolve. You’ll walk away with a fresh perspective on digital transformation, the urgency of adaptability, and practical tools you can use to level up your efficiency.

Stefanie Kempfer Collier, Weltman Weinberg & Reis

2/19/2025

A recent FCC rule interpreting standards for managing revocation of TCPA consent takes effect 4/11/2025. This isn’t a meaningless bowl of alphabet soup. It is a significant rule that has major ramifications for how creditors - and the agencies representing them - manage the revocation of consent from consumers.

Dan Vande Zande, Landmark Credit Union

1/15/2025

Discover actionable strategies from an industry veteran to enhance member engagement and capitalize on seasonal opportunities. This session will provide practical tools to help you maximize your recovery department's performance this tax refund season.

Scott Vackar, Lending Solutions Consulting, Inc.

5/13/2024

The times have changed. While still important, the days of simply "smiling and dialing" are long past. To be truly effective, a modern recovery department must be able to effectively keep its finger on the pulse of membership/economic trends and accurately decipher data. In this environment, utilizing information found on member credit reports can be extremely effective ... if you know what to look for. 

Sam Strauss, Strauss Borrelli PLLC

3/18/2024

As more states draft their own privacy regulations and privacy-related class action claims skyrocket, it is apparent: Developing controls related to who accesses/stores consumer data and how the data is used has never been more important. Guest presenter Sam Strauss has helped prosecute many high-stakes cases involving millions of dollars and applies that first-hand experience when advising his clients.

Patrick Newman, Bassford Remele

2/26/2024

Credit Unions have a well-earned reputation for putting their members first. And this is all great 99% of the time—the member gets taken care of and the Credit Union maintains a positive, performing borrower relationship. But what about that 1% when things go sideways? And how does this change as delinquencies rise and Credit Unions feel increasing pressure to help members get back on track?

Luke Pelger, Greenpath

8/19/2025

It can be challenging to earn the trust of members when in a collections role. During this session, we will share best practices to prioritize human centered design and empathy in an effort to build trust and inspire those you serve to take action with their financial situation. This session will include discussion of the stages of financial wellness, as well as an empathy mapping activity. 

Brittany Hathaway, Capital Credit Union

10/29/2025

A strong collections team starts with a strong training program. This webinar explores how to design and deliver modern training that not only equips new hires with the tools and knowledge they need but also keeps them engaged, motivated, and confident in their roles.

From effective onboarding practices to proven techniques for building communication and compliance skills, you’ll learn how to create a foundation that drives both individual and team success.