Financial Services
Improving Your Bottom Line AND Your Reputation
Stark has been serving financial institutions since our founding in 1948. We excel at delivering exceptional results in highly regulated environments and at protecting your relationships by treating your borrowers with the care and compassion that they deserve. We’re transparent, flexible, and partnership-oriented.
Debt Collection Services
We pair an empathetic approach with a technology-driven workflow. The result: Proven results while protecting our client’s reputations and borrower relationships.
Early Stage Delinquency
Early-stage recovery services, customized to meet your needs and provided with the care your borrowers deserve.
Client Testimonials
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"The dedicated team at The Stark Agency are professional, responsive, and always exceeding expectations. Stark's philosophy to treat all consumers with respect and their commitment to compliance makes them a trusted partner."
Christina, Veridian Credit Union
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"I am pleased to recommend Stark to any organization looking to partner with an agency dedicated to results, focused on compliance, and a commitment to partnering with consumers to foster results in a respectful manner. "
Neal, Everwise Credit Union
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"Stark makes my job easier by executing much better than any other agency that I've dealt with. Simply put, Stark is head and shoulders above any other agencies I work with, and it's not close. I highly recommend them. "
Dan, Landmark Credit Union
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"The professionals at Stark have done an outstanding job, particularly at recovering aged accounts we originally thought were unrecoverable. They work with consumers to create win-win outcomes. Their team has provided us with excellent service."
Jacquie, Blackhawk Community Credit Union
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"Stark's commitment to excellence and service is evident in every interaction. They are responsive, provide regular updates, and consistently exceed our expectations. I highly recommend the Stark Agency for their dedication to acheiving outstanding results."
Amy, UnitedOne Credit Union
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""The Stark team is professional, reliable, and fun to work with. We appreciate their clear communication, timely reporting, and commitment to compliance. They are dedicated to recovering outstanding balances while maintaining positive relationships with our members. The Stark Agency has become a trusted extension of our team, and we highly recommend their services""
Diane, WESTconsin Credit Union
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"The Stark Agency is amazing. They genuinely care about the companies they support and go above and beyond to make every process simple and stress-free. Their dedication to compliance is unmatched, and it gives us a complete peace of mind knowing we’re in good hands. Best all, the team feels like family-warm, supportive, and always there. "
Josey, IH Mississippi Valley Credit Union
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"The Stark Agency offers the best results, best compliance, immediate adaptability to changes, outstanding communication, excellent reports and ease of placing accounts. I cannot think of another agency that can come close to Stark."
Annelise, Simplicity Credit Union
Testimonials
What Borrowers Say About Stark
Debt Collection Services
We have decades of experience supporting banks and credit unions by managing recoveries in a way that builds trust and protects relationships. Your borrowers’ financial journeys are personal, and we treat every interaction with the respect and care it deserves.
We pair proven systems with modern technology and a deep understanding of our clients’ needs to produce real results. We help our clients - and their borrowers - achieve better outcomes while fostering long-term borrower loyalty.
Early-Stage Delinquency Services
Our innovative approach to working early-stage accounts helps our clients decrease delinquencies, cut costs, reduce headaches, and improve cash flow.
We deliver a first-rate user experience that makes it easy for your borrowers to get back on track while you focus your resources on helping your current customers and improving your department.
Solutions For Every Need
Our experienced financial services team excels at recovering all account types, including:
Collateralized and uncollateralized loans
Direct and indirect loans
Credit cards
Overdraft/share draft accounts
Post-judgment accounts
Second and tertiary placement accounts
White Glove Onboarding
“I can’t think of anything that I would improve. I appreciate the communication throughout the entire process. The follow-up calls to go over the portal, reports and address any questions were very helpful. I am so excited and proud to partner with you all!”
Getting started with a new collection agency doesn’t need to be a headache.
Our refreshingly simple, yet thorough onboarding process allows us to be fully live for you in as little as a week – all without disrupting your operations.
The key: Our unparalleled flexibility and ability to program to leverage your existing systems rather than forcing you to adhere to ours.
Comprehensive Compliance Management
We are dedicated to protecting our clients’ reputations and confidential information. Our robust training programs and compliance controls ensure adherence with both federal and state regulations.
Our empathy-based approach to communications allows to protect – and even improve – our clients’ relationships with their consumers.
FDCPA
Reg F
FCRA
TCPA
GLBA
Stark’s team are experts on:
Safeguards Rule
Red Flags Rule
State Requirements
PCI/DSS