Most collection teams track metrics, but few use them to guide action. In this webinar, we'll break down why KPI programs stall and what it takes to make them operational. You'll learn a practical framework that connects internal, vendor, and legal KPIs. See how those metrics can directly shape strategy, placements, and cost decisions. Walk away with a clear starting point to simplify reporting, align on what matters, and use KPIs to drive measurable results.